Online training for customer-facing roles and door supervisors
As a hospitality or security professional, recognising and preventing spiking incidents is crucial. This course provides the knowledge and skills to identify risks, take appropriate action, and help create safer social environments. It also supports the delivery of ‘Know how to safeguard the public from incidents of spiking’ within the Level 2 Award for Door Supervisors in the Private Security Industry (Refresher) and meets the additional training requirements for the Level 2 Award for Door Supervisors in the Private Security Industry.
Welcome and introduction
Understanding the importance of spiking awareness
Introduction to spiking
What is spiking and why does it happen?
Spiking awareness and safeguarding
How to stay safe and protect others
Recognising a spiking incident
Identifying the warning signs
Managing a spiking incident
How to respond and assist a victim
Extra resources
Further learning and support services
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